Shipping policy

On placing your order, you will receive an email containing a summary of the items you have purchased and you will be advised on how long the delivery time is estimated at. However delivery may take slightly longer in some cases due to unforeseen circumstances such as bad weather, courier errors and others. Please check your emails regularly for such updates. 

Our furniture coming from UK Suppliers typically will take around 2-3 Weeks to arrive. 4-5 Weeks for some specialist ranges. The maximum delivery time we quote is for our furniture which is 'Made To Order', estimating 6-8 Weeks delivery time due to the nature of the order. Some items maybe out of stock or discontinued. In this instance you will contacted to advise whether you would like to cancel the order or wait until the item is back in stock.

 

Courier Service in more detail

Small pieces of furniture, smaller orders and some home assembly items will be delivered by courier. Once your order has been picked from stock, it will be packaged for delivery to you, and collected by courier. You will receive an email on the day of collection from our Customer Service Team, advising you that delivery will take place the next 1-2 days and be given the tracking number for your order. Courier deliveries will take place between 9 am and 6 pm, Monday to Friday. If you are unable to take the delivery on the day allocated, the courier will leave an Attempted Delivery Notification, which will ask you to contact them to rearrange another delivery at your earliest convenience. If you have specific days in the week that are more convenient to receive a delivery, please let our Customer Service Team know when your order has been acknowledged, and we will endeavour to deliver on these days, wherever possible. All courier deliveries will require a signature from an adult when receiving the order and also require you to check that the item has not been received damaged. Any damage with your order must be reported by email and accompanied by photo evidence where appropriate within 24 hours of receiving delivery. 

Premier Two-Man Delivery Service

This applies to our heavier items, big oversized boxes or large orders. The furniture will be carried into a room of your choice or placed upstairs. Unfortunately, we are unable to provide an Express Delivery service to the Two Man Delivery. Premier 2 man delivery services take up to 7-14 working days from the day of dispatch from our warehouse. You will receive a telephone call from our Delivery Company as to a convenient day for delivery of your order. On delivery, your order will be unloaded and delivered to the room of your choice, providing there is reasonable access for this to take place. All deliveries require a signature from an adult when receiving the order. Any damage with your order must be reported by email and accompanied by photo evidence where appropriate within 48 hours of receiving delivery. Please remember to measure all staircases, hallways and door frames in addition to the place where you would like to place the furniture so that you are able to move the item into your home safely and comfortably. (MOBILE CONTACT NUMBERS MUST BE GIVEN AT TIME OF ORDERING TO AVOID DELAY OF YOUR DELIVERY)

Please note we do not deliver on weekends or bank holidays.

Any item damaged in transit must be clearly signed as damaged by the customer on the delivery note. If the item is not signed as damaged on the delivery note, the customer has accepted full responsibility for any damages reported after this date. Any damage to the goods must be reported within 48 hours to ourselves. Replacement will have to be arranged for any damaged reported to ourselves

Our Customer Service Team are constantly monitoring your order and tracking its progress from the day of placement to the day you receive delivery. You will receive regular updates regarding your order, but should you have any questions at any point, please do not hesitate to contact the team at info@modernhomeinteriors.co.uk or on 0141 374 0321.

 

Some products in our catalogue might be directly shipped by our partners and usually take longer time to reach your doorstep.

Delivery of the order is only done on business days. Business days are defined as all working days from Monday to Friday, excluding national holidays.

  

We send you an email confirming the shipment of order along with the details that contains the tracking number and the name of the logistics provider. You can Visit the website of the logistics provider and enter the tracking number for your shipment details.

 

 If you are unable to track your order due to the courier website not keeping your order updated, please contact us and we will contact them directly.

 

 You can call the courier partner with your tracking reference number for clarification. If you are not happy with the information they provide to you, please give us an email or call with your order number and we will be happy to help you.